Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

Join the Paul Davis Team!

$50,000 - $60,000 + commission

Emergency Services Manager

The Emergency Services Manager will consult with property owners impacted by fire, water damage or other large-scale emergency events. This role will work closely with Emergency Response Agencies to enable effective implementation of property recovery initiatives. This role must have a desire to help others above all.

Medical, Dental, Vision & 401(k) benefits
Paid Holiday, Vacation & Sick Days
Maternity, Paternity & Adoption Leave
Cell Phone Allowance
Advancement Opportunities

RESPONSIBILITES:

Deliver an experience of extraordinary care while serving people in their time of need
Responds to emergency property situations and all generated leads
Educates the consumer on products or services
Build relationships and communicate Paul Davis services
Monitor, generate and interpret lead sources (emergency notification systems)
Provide emergency recovery kits and services to impacted property owners
Establish and maintain working relationships with local emergency response agencies and local community
Participate in community events
Build and maintain a database of customer information
Manage data in our main operating systems, RMS and PD Connect
Work with PDRI and PDO Corporate staff on business development initiatives
All other duties as assigned

Competency – Knowledge, Skills and Abilities:

Knowledge of Microsoft Office applications (Outlook, Word, Excel)
Knowledge of CRM systems
Customer Service Skills
Communication skills via email, phone, and face to face
Administration skills
Priority Management Skills
Effective Meetings Skills
Selling Skills
Ability to be assertive
Ability to learn and operate our primary operating systems: RMS, SalesForce, SharePoint, and One Drive
Ability to coordinate marketing events from start to finish
Ability to answer and communicate with customers over the phone, email, or face to face
Ability to work office equipment (fax, scanner, printer, phone system, computers)
Ability to work independently
Ability to maintain an acceptable background and MVR check during employment
Ability to operate a company vehicle safely
Maintain a level of confidentiality

Required Education and Experience:

High School Diploma or GED required
Four plus years’ experience in the following areas (any combination): restoration, military, fire services, EMS, police, medical responder, dispatching of emergency responders, construction, insurance
Two plus years’ experience in an outside sales role or customer service role

Preferred Education and Experience:

Experience with industry software

Physical Requirement

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

Disclaimer

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Compensation: $50,000.00 - $60,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results

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Some Potential Benefits May Include:

Because Paul Davis is a franchise organization, benefits vary based on franchisee.

Opportunity for Overtime

Paid Time Off

Opportunity for Advancement

Great Company Culture